PrintStori is committed to protecting the privacy and security of the personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit printstori.ca (the “Site”), place an order, or otherwise interact with our printing and design services.

This Privacy Policy has been developed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario and Canada. By using our Site or our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

 

1. Who We Are

PrintStori is a Toronto, Ontario-based printing company providing business cards, flyers, brochures, large-format signage, promotional products, apparel, labels, and packaging to businesses across the Greater Toronto Area (GTA) and Canada.

Contact information:

Email: order@printstori.com

Phone: +1 437-575-6657

If you have questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer using the details in Section 12 below.

2. Personal Information We Collect

We collect only the personal information reasonably necessary to fulfill the purposes identified below. Depending on how you interact with us, this may include:

  • Contact information: name, email address, mailing/billing address, delivery address, and phone number
  • Account information: username, password, and order history (if you create an account)
  • Payment information: billing details and payment card information, processed securely through our third-party payment processors (e.g., Stripe, PayPal); we do not store full payment card numbers on our servers
  • Order and design content: artwork, logos, images, and text files you upload for print production, along with product specifications and quantities
  • Communications: information you provide when contacting our customer service team, requesting a quote, or submitting a design request
  • Marketing preferences: email address and preferences if you subscribe to our newsletter
  • Technical and usage data: IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies
  • Employment information: resumes, cover letters, and related information submitted through our Careers page, where applicable

We do not knowingly collect personal information from individuals under the age of 13, and our services are directed at business and adult consumer customers.

3. How We Use Your Personal Information

We collect, use, and disclose your personal information only for purposes a reasonable person would consider appropriate in the circumstances, including to:

  • Process, produce, and fulfill your print orders, including uploaded artwork and design files
  • Calculate pricing, process payments, and manage billing
  • Communicate with you about your order status, quotes, and delivery or pickup arrangements
  • Provide customer support, including responding to inquiries via phone, email, or live chat
  • Create and manage your customer account
  • Send marketing communications, product updates, and promotional offers, where you have provided consent (with the ability to opt out at any time)
  • Improve our Site, products, and services, including through analytics
  • Detect, prevent, and address fraud, unauthorized access, or other unlawful activity
  • Comply with legal, regulatory, tax, and accounting obligations
  • Evaluate employment applications submitted through our Careers page

We will only use your personal information for a new purpose with your additional consent, unless otherwise required or permitted by law.

4. Uploaded Artwork and Design Files

When you upload artwork, logos, or design files for printing, we use this content solely to produce your order and provide related design or proofing assistance. We do not claim ownership of your intellectual property. You are responsible for ensuring you have the necessary rights or permissions to reproduce any content you submit for printing. Uploaded files are retained only as long as necessary for order fulfillment, quality assurance, and reorder convenience, or as required by law, after which they are securely deleted or archived in accordance with our data retention practices.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Enable core website functionality, including your shopping cart and checkout process
  • Remember your preferences and login information
  • Analyze website traffic and usage patterns to improve our Site
  • Support advertising and remarketing, where applicable

You can manage or disable cookies through your browser settings; however, disabling cookies may affect certain features of our Site, such as the ability to complete an order. Where required, we will request your consent to non-essential cookies through a cookie banner on the Site.

6. Disclosure of Personal Information

We do not sell your personal information. We may share your personal information with:

  • Service providers and processors, such as payment processors, shipping and courier companies, IT hosting providers, and email marketing platforms, who are contractually required to protect your information and use it only for the purposes we specify
  • Production and fulfillment partners, where necessary to complete specialized print or apparel orders
  • Professional advisors, such as legal or accounting professionals, where necessary
  • Legal and regulatory authorities, where required by law, regulation, court order, or to protect our rights, property, or safety, or that of our customers or the public
  • A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections

Where service providers are located outside Canada (including the United States), your personal information may be subject to the laws of that jurisdiction, including lawful access by foreign authorities. We take reasonable steps to ensure any such third parties provide a comparable level of protection through contractual safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records and related artwork are generally retained to support reorders, warranty claims, and tax/accounting obligations, after which they are securely destroyed or anonymized.

8. Security of Your Information

We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration, appropriate to the sensitivity of the information. These include secure payment processing through PCI-compliant third-party providers, encrypted data transmission (SSL/TLS), restricted employee access, and secure storage of uploaded files. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice
  • Unsubscribe from marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly
  • Ask questions or file a complaint about our handling of your personal information

To exercise any of these rights, please contact our Privacy Officer using the information in Section 12. We may need to verify your identity before responding to certain requests, and we will respond within a reasonable time and in accordance with applicable law.

10. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Facebook, Instagram, YouTube, LinkedIn, X) and payment providers. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated “Last Updated” date. Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us / Privacy Officer

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

PrintStori — Privacy Officer

Email: order@printstori.com

Phone: +1 437-575-6657

Business Hours: Monday to Friday, 9 AM – 5 PM EST

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC):

Office of the Privacy Commissioner of Canada

Website: www.priv.gc.ca

Toll-Free: 1-800-282-1376

 

This Privacy Policy applies to printstori.ca and all related services provided by PrintStori. It should be read alongside our Terms of Service and Legal & Policies pages.